Cancellation & Rescheduling Policy
We understand that plans can change. We strive to be fair and flexible while reserving dedicated time for your animals.
Cancellation and rescheduling terms
- 24 hours or more before a visit: Cancel for a full refund of any payment made toward that visit.
- Less than 24 hours before a visit: A cancellation fee equal to 50% of that individual visit's price applies.
- No-shows and access issues: If we arrive for a scheduled visit but cannot access the property or animals because access arrangements were not provided, the full visit fee may apply.
- Rescheduling: Reschedule at no fee with at least 24 hours' notice, subject to availability.
- Multiple-visit bookings: Fees apply only to the visits canceled; other scheduled visits remain unaffected.
- Emergencies: Contact us as soon as possible. Genuine emergencies are reviewed individually.
- If Wags and Wiggles cancels: You may receive a full refund for the affected visit or reschedule at no additional charge.
Deposits and refunds
After your booking is approved, a 50% deposit is due. Your deposit is credited toward the cost of your services. Any refunds and cancellation fees are calculated for the affected individual visits under the terms above. A deposit is not automatically nonrefundable.
Contact us
To cancel or reschedule, call 814-242-8137 or email ginatorrez@icloud.com. Please provide your name and the visit date and time.